Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does it take to process my order?
A: We process all orders within 1-2 business days. Once shipped, delivery times depend on your location. Typically, orders within India are delivered in 3-7 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on domestic orders above a certain amount. The free shipping threshold may vary. Please check our Shipping Policy for details.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your package.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping charges are calculated at checkout based on your location. Delivery times vary between 7-15 business days for international orders.
Q: What happens if I enter the wrong shipping address?
A: If you've accidentally entered the wrong shipping address, please contact us as soon as possible at radhuandkabby@gmail.com. If your order hasn't been shipped, we will do our best to update the address. However, once the order is shipped, we cannot change the address.
Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 7 days of receiving your order for domestic customers, and 7 days for international customers. Items must be unused, in original packaging, and accompanied by proof of purchase. Certain items, like earrings and hair accessories, are non-returnable for hygiene reasons unless there’s a defect.
Q: How do I initiate a return?
A: To initiate a return, simply email us at Radhuandkabby@gmail.com with your order number and reason for the return. We will guide you through the process.
Q: How long will it take to get my refund?
A: Once we receive your returned item and inspect it, refunds will be processed to your original payment method within 5-7 business days.
Q: Can I exchange an item?
A: We only offer exchanges for defective or damaged items. If you receive a defective product, please contact us with photos, and we’ll arrange a replacement.
Products
Q: Are your products safe for children?
A: Yes! Our Radhu & Kabby hair accessories are designed with safety and comfort in mind, using non-toxic, skin-friendly materials. However, some of our products are sourced from trusted third-party vendors, and we recommend that customers always supervise children while using any accessories, especially items with small parts. Please take necessary precautions to avoid potential choking hazards or allergic reactions.
Q: How do I care for my hair accessories?
A: For hair accessories, gently wipe them with a soft cloth after use and store them in a dry place.
Q: Are your products suitable for gifting?
A: Absolutely! Our products make for wonderful gifts. We also offer attractive packaging options that make gifting even more special.
Payment & Discounts
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and popular wallets. For international orders, payments via credit cards and PayPal are supported.
Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Follow us on Instagram/Facebook to stay updated on our latest offers.
Q: Can I use multiple discount codes on the same order?
A: No, only one discount code can be applied per order.
Account & Customer Support
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your order history and saves your details for faster checkout next time.
Q: How do I contact customer support?
A: You can reach our customer support team via email at Radhuandkabby@gmail.com, or through the chat feature on our website during business hours.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, you can modify or cancel it by contacting us. Once shipped, cancellations or changes are no longer possible.